Last updated: August 2026
These Terms & Conditions (“Terms”) are a binding agreement between Sliceo LLC (“Sliceo,” “we,” “us”) and you - whether you are visiting our website, using our products, or receiving our services. By accessing the site, creating an account, or using any Sliceo product or service, you agree to these Terms. If you are agreeing on behalf of a company or other organization, you represent that you have authority to bind it, and “you” means that organization.
Where you have signed a separate written agreement, order form, or statement of work with Sliceo (an “Engagement Agreement”), that agreement governs your engagement and controls over these Terms if there is any conflict. These Terms otherwise apply.
These Terms bind two kinds of users. A Customer is the organization that holds a Sliceo account or Engagement Agreement. A Participant is anyone who interacts with the services without holding an account - for example, a homeowner, Board member, or vendor who receives a communication, joins a meeting our software attends, or submits information through a Customer’s workflow. Participants are bound by the portions of these Terms that apply to their interaction, including the recording-consent and acceptable-use provisions below.
“Services” means the Sliceo website, products (including Violations IQ, Rental Tracker, Minute Maker, Invoice Crawler, BoardMatch, and any successor or additional products), the client portal, APIs, and advisory, implementation, integration, and other professional services we provide. “Customer Data” means data you or your systems provide to us or that we process on your behalf. “Order” means a subscription, product activation, or Engagement Agreement placed through the portal, a proposal, or a statement of work.
You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, including activity by users you invite. You will use commercially reasonable security practices, enable available protections such as multi-factor authentication, and notify us promptly of any unauthorized use. We may refuse, suspend, or terminate accounts at our discretion, including for organizations we determine are competitors or that we are otherwise unable to serve.
You agree to use the Services only for lawful purposes and in compliance with these Terms and all applicable laws. You will not, and will not permit anyone to: (a) misuse, disrupt, or interfere with the Services or their security; (b) access the Services by unauthorized means, or scrape, crawl, or harvest data other than through features we provide; (c) reverse engineer, resell, or sublicense the Services except as expressly permitted; (d) upload unlawful, infringing, or malicious content; (e) use the Services to violate the rights or privacy of any person; or (f) use any recording, transcription, or communication feature in violation of applicable law, including recording and wiretap laws. You are responsible for obtaining any consents required for content and activity you direct through the Services.
Descriptions on this site are general information and are not an offer or a guarantee of specific outcomes. All professional engagements are scoped in a written proposal or statement of work. We validate integrations, automations, and migrations in an isolated sandbox before they touch a production environment. Some products or features may be offered as beta, pilot, or early-access, are provided “as is,” and may be changed or discontinued.
Product subscriptions and recurring services are billed on a recurring basis by default at the price and cadence shown at purchase or in your Order (for example, per Association per month). Certain products are billed on the Associations you enroll whether or not activity occurs in a given period, because the underlying service continues to run. Fees are billed through our payment processor.
Payment methods and fees. You may pay by ACH bank transfer or by card. ACH has no added fee. Card payments carry a processing/convenience fee that is disclosed at checkout and passed through to you. You authorize us and our processor to charge your selected payment method for all amounts due, including recurring charges and applicable fees and taxes.
Retainers. Where you engage us on a retainer, we bill our work against the retainer at the rates in your Order. Any unused retainer balance is refundable on the terms stated in your Order.
Discovery calls. A paid discovery call is charged before the call. If Sliceo determines that we cannot help you, the discovery-call fee is fully refundable.
Coupons and adjustments. Sliceo may offer coupon codes, discounts, or fee waivers, and may set or adjust pricing for a specific Customer. These are subject to their stated terms and may be changed or withdrawn for future periods. Except where required by law or expressly stated, fees already charged are non-refundable.
Your subscriptions renew automatically for successive periods equal to your then-current term, at the then-current price, until cancelled. We disclose the renewal, price, and cadence at purchase, and where required we obtain your affirmative consent to the auto-renewal and send a pre-renewal reminder. You may cancel at any time from your client portal. Cancellation stops future renewals; unless your Order states otherwise, cancellation takes effect at the end of the current billing period, and a cancellation you make in-portal is effective immediately for the purpose of preventing the next renewal. Cancelling is at least as easy as signing up.
Some products - including Minute Maker - record and transcribe meetings to prepare deliverables such as Board minutes. Recording is always visible, never covert: the tool joins as an identified participant and gives notice that the session is being recorded and transcribed for that sole purpose. Because attendees may span jurisdictions with different laws, we default to all-party consent, and participants may decline or have the tool removed. As the Customer, you are responsible for ensuring recording is lawful for your meetings and for obtaining any consents required by applicable law. We do not use your recordings, transcripts, or minutes to train shared AI models by default, and recordings are destroyed once the corresponding deliverable is complete, subject to any legal hold.
You own your data. As between you and Sliceo, you retain all right, title, and interest in your Customer Data. We do not claim ownership of it.
License to operate. You grant Sliceo a non-exclusive, worldwide, royalty-free license to host, copy, store, process, transmit, and otherwise use Customer Data as needed to provide, secure, maintain, and support the Services, and to develop and improve the automations and models that power them, subject to Section 8 (no training on customer data for shared models by default) and to any data processing addendum, which controls if there is a conflict.
Aggregated and de-identified data. We may create aggregated and de-identified data that does not identify you, any homeowner, any Association, or any individual. Sliceo owns this aggregated and de-identified data and may use it for any lawful purpose, including benchmarking and product improvement. We apply minimum-aggregation thresholds so that no single organization’s figures can be identified or reverse-engineered.
What we will not do. We do not sell your Customer Data, and we do not disclose your identifiable Customer Data except to provide the Services, at your direction, or as required by law.
Retention & deletion. We retain Customer Data as needed to provide the Services and as required by law, and delete or return it on the schedule stated in your Order or on request, subject to legal-hold exceptions. See our Trust & Security page for details, and request our data processing addendum for regulated needs.
You consent to transact with us electronically and to receive communications, agreements, disclosures, and notices in electronic form. Where you sign a document through an e-signature flow we provide, you agree that your electronic signature is valid and enforceable under the ESIGN Act and applicable state UETA, and that you have the hardware and software needed to access electronic records. You may request a paper copy or withdraw consent to electronic transactions by contacting us, understanding this may affect your ability to use certain features.
The Services may integrate with, or introduce you to, third-party systems and partners. Those third parties are independent, and your use of their products and services is governed by their own terms. Third-party names and logos are the property of their owners and are used for identification only; their appearance does not imply endorsement or partnership unless stated. Sliceo may receive compensation from partner relationships - see our Partner Compensation Disclosure. We are not responsible for third-party products, services, or content.
The Services, their content, and the Sliceo name and marks are owned by Sliceo LLC or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes during your subscription or engagement. All rights not expressly granted are reserved. If you provide feedback, you grant us a perpetual, royalty-free license to use it without restriction.
Each party may receive non-public information of the other that is marked or reasonably understood to be confidential. The receiving party will protect it with reasonable care, use it only to perform under these Terms or an Order, and not disclose it except to personnel and contractors with a need to know who are bound by confidentiality obligations, or as required by law.
Except as expressly stated in an Engagement Agreement, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that they will meet your requirements. Content on this site is not legal, financial, or investment advice; see our Advisory & Transaction Disclaimer.
To the fullest extent permitted by law, Sliceo and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Services or these Terms, even if advised of the possibility. Sliceo’s total aggregate liability arising out of or relating to the Services or these Terms will not exceed the amounts you paid to Sliceo for the Services giving rise to the claim in the twelve (12) months before the event giving rise to the liability. These limitations apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Sliceo LLC and its owners, members, officers, managers, employees, contractors, agents, successors, and assigns (together, the “Sliceo Parties”) from and against any and all claims, demands, actions, suits, investigations, proceedings, losses, damages, liabilities, judgments, awards, settlements, fines, penalties, interest, costs, and expenses of every kind - including reasonable attorneys’ fees and the costs of enforcing this indemnity - whether arising in contract, tort (including negligence), statute, or otherwise, that arise out of or relate in any way to: (a) your access to or use of the Services; (b) your Customer Data, content, or communications, or the acts or omissions of your users, employees, contractors, managers, Board members, homeowners, Associations, or vendors; (c) your violation or alleged violation of these Terms, any Order, or any applicable law or regulation; (d) your failure to obtain any consent required for recording, transcription, communications, e-signature, payment, or data you direct through the Services; (e) your infringement or misappropriation of any intellectual property, privacy, publicity, or other right of any third party; or (f) any dispute or claim between you and any Participant, homeowner, Board, Association, vendor, employee, candidate, or other third party. This indemnity applies regardless of whether the claim alleges negligence or other fault on the part of a Sliceo Party, to the fullest extent permitted by applicable law. Sliceo may, at its option and your expense, assume the exclusive defense and control of any matter subject to indemnification, and you will cooperate fully; you will not settle any such matter in a manner that imposes any liability, obligation, admission, or restriction on any Sliceo Party without our prior written consent. This indemnity is in addition to, and does not limit, any other remedy available to the Sliceo Parties, and survives termination.
These Terms apply while you use the Services. Either party may terminate a subscription or engagement as stated in the applicable Order or, if none, on reasonable notice. We may suspend or terminate access immediately if you breach these Terms, fail to pay, or create risk or legal exposure. On termination, your right to use the Services ends; we will make your Customer Data available for export for a limited period and then delete it as described in Section 9. Provisions that by their nature should survive - including data ownership, disclaimers, limitation of liability, indemnification, and dispute resolution - survive termination.
Please read this section carefully; it affects your legal rights. Except for claims that qualify for small-claims court and requests for injunctive relief to protect intellectual property or confidential information, you and Sliceo agree to resolve any dispute arising out of or relating to these Terms or the Services by binding individual arbitration, rather than in court. Arbitration will be administered by a recognized arbitration provider under its commercial rules, and judgment on the award may be entered in any court of competent jurisdiction. You and Sliceo waive any right to a jury trial and to participate in a class, collective, or representative action. Claims must be brought on an individual basis only. You may opt out of this arbitration agreement by sending written notice to [email protected] within thirty (30) days of first accepting these Terms; opting out does not affect the other provisions.
These Terms are governed by the laws of the State in which Sliceo LLC is organized, without regard to conflict-of-laws rules. Subject to Section 18, the state and federal courts located in that jurisdiction have exclusive venue over any matter not subject to arbitration.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated Terms with a new “last updated” date or notifying you through the Services. Changes are effective when posted unless stated otherwise, and your continued use of the Services after changes take effect means you accept the updated Terms.
These Terms, together with any Engagement Agreement, order form, data processing addendum, and policies referenced here, are the entire agreement between you and Sliceo regarding the Services and supersede prior agreements on the subject. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is modified to the minimum extent necessary. Sliceo may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to Sliceo should be sent to [email protected].
Questions about these Terms? Email [email protected].
This section describes how refunds and cancellations are handled for Sliceo services. Specific terms are set in each engagement’s written agreement, which controls if there is any conflict.
Advisory and project services. Advisory, implementation, and integration work is typically billed by scoped project or retainer. Fees for work already performed, including discovery, design, and delivered milestones, are non-refundable, because value is delivered as the work progresses.
Cancellations. You may cancel an engagement with written notice as described in your agreement. On cancellation, you are responsible for work completed and approved through the cancellation date. Any prepaid amounts not yet earned are refunded on a pro-rata basis.
Discovery calls. Discovery calls are complimentary; there is nothing to refund. To discuss a refund or cancellation, email [email protected] and reference your engagement.
The information Sliceo provides on this site and in general communications is for informational purposes only and does not constitute legal, financial, investment, tax, or accounting advice.
No professional advice. Sliceo is a technology advisory and engineering firm. We are not a law firm, accounting firm, or registered investment adviser. You should consult qualified professionals before making legal, financial, or transaction decisions.
Transactions and valuations. Any references to business valuation, buying or selling a management company, growth, or enterprise value are general and illustrative. They are not a guarantee of results, an appraisal, or an offer. Every business is different; outcomes depend on factors outside our control.
No guaranteed outcomes. While we design and validate our work carefully, including sandbox testing before anything touches production whenever possible, we do not guarantee specific savings, revenue, or performance outcomes. Estimates and figures shown on this site are illustrative. You are responsible for your own due diligence and decisions.
Sliceo advises clients on selecting and connecting best-in-class software. In the interest of transparency, this section explains how we may be compensated in connection with partner and vendor relationships.
How we may be compensated. Sliceo may receive referral fees, revenue share, or other compensation from certain technology partners or vendors when a client adopts their product. We may also have partner or reseller relationships with some of the platforms we integrate.
Our commitment. Compensation never dictates our recommendations. We advise on a vendor-neutral basis, recommending the tools we believe best fit how your company actually operates. Where a recommendation involves a partner from whom we may receive compensation, we will disclose that relationship.
Third-party marks. Software names and logos referenced on this site are the property of their respective owners and are used for identification only. Their appearance does not imply endorsement unless expressly stated. For details about a specific relationship, email [email protected].